Privacy Policy

Effective date: June 7, 2025

DeepBliss is operated by VIVIDLOOP, LLC (trading as DeepBliss), 1111B S Governors Ave STE 25629, Dover, DE 19904, USA.

1. Introduction

This Privacy Policy explains how DeepBliss (operated by VIVIDLOOP, LLC) collects, uses, discloses, and safeguards your information when you use our website or services.

2. Information We Collect

Personal Information: Name, email, billing details, and user-generated content (e.g., audio, scripts).
Usage Data: IP address, browser type, device info, pages visited, features used, and timestamps.
Cookies & Tracking: We use cookies and similar technologies for functionality and analytics.

3. How We Use Your Information

To provide, maintain, and improve our services
To process payments and manage subscriptions (Stripe)
To authenticate users (Clerk)
To communicate updates, offers, and support
To analyze usage and optimize performance
To comply with legal obligations

4. Information Sharing and Disclosure

Service Providers: Stripe (payments), Clerk (auth), Supabase (database), Google Cloud Storage (files), Cartesia (voice synthesis), analytics providers.
Legal Authorities: When required by law or to protect rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

5. International Transfers

Your information may be processed and stored in countries outside your own. We take steps to ensure adequate protection of your data according to applicable law.

6. Data Security

We use industry-standard security measures (encryption, access controls, secure authentication) to protect your data. However, no system is 100% secure.

We Know Asking for Help Feels Vulnerable

Your voice recordings are:

Encrypted end-to-end using industry-standard protocols
Never shared or sold to third parties for any purpose
Stored securely with bank-level protection (AES-256 encryption)
Deletable anytime - you have full control over your data

Only you hear your sessions. Not us. Not algorithms. Not anyone. Create without judgment. Your privacy is sacred to us.

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

8. Your Rights

Access, update, or delete your personal information
Object to or restrict processing
Request data portability
Withdraw consent at any time
To exercise these rights, contact privacy@deepbliss.com

9. Children’s Privacy

DeepBliss is not intended for children under 13. We do not knowingly collect personal information from minors.

10. Cookie Consent & Your Choices

We use cookies and similar tracking technologies to analyze site usage and improve your experience. You have control over which cookies are placed on your device.

Strictly Necessary Cookies: These are essential for the website to function properly and cannot be disabled.
Analytics Cookies: These help us understand how visitors interact with our website. You can accept or reject these cookies.

You can manage your cookie preferences at any time by clicking the button below or the "Do Not Sell My Info" link in the footer.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about our data collection practices.
Right to Delete: You can request deletion of your personal information.
Right to Opt-Out: You can opt out of the "sale" of your personal information. Click "Do Not Sell My Info" in the footer or manage your preferences above.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at privacy@deepbliss.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top will reflect the latest revision.

13. Contact Us

For questions, contact us at privacy@deepbliss.com or by mail at:
VIVIDLOOP, LLC (DeepBliss)
1111B S Governors Ave STE 25629
Dover, DE 19904, USA