Terms of Service

1. Acceptance of Terms

By accessing or using DeepBliss (the "Service"), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Legal Entity

DeepBliss is operated by VIVIDLOOP, LLC (trading as DeepBliss), 1111B S Governors Ave STE 25629, Dover, DE 19904, USA.

3. Eligibility

You must be at least 13 years old and legally capable of entering into a binding agreement to use this Service.

4. Services

DeepBliss provides audio processing and affirmation generation, including voice cloning, binaural beats, colored noise, and background music.

5. User Accounts

• You must register and provide accurate information.
• You are responsible for your account security and all activity under your account.
• Notify us immediately if you suspect unauthorized use of your account.

6. Subscription and Payment

• We use Stripe for payments. You agree to pay all fees for your chosen subscription plan.
• All fees are non-refundable except as required by law.

7. Use Restrictions

• You may not use the Service for unlawful purposes or to infringe on others' rights.
• No reverse engineering, scraping, or unauthorized access.

8. User Content

• You retain ownership of content you create (audio, scripts), but grant DeepBliss a license to use, store, and process it as needed to provide the Service.
• You are responsible for the legality and appropriateness of your content.

9. Practitioner Tier — Client Data Processing

This section applies to subscribers of the Practitioner tier who use DeepBliss to create and manage audio content on behalf of their clients.

9.1 Roles and Responsibilities

When you use the Practitioner tier, you act as the data controller for your clients' personal data. DeepBliss acts as a data processor, processing client data solely on your behalf and according to your instructions to provide the Service. You are responsible for:

• Obtaining appropriate consent from your clients before collecting their personal data (name, email, phone number) or voice recordings through DeepBliss.
• Informing your clients about how their data will be used, stored, and processed.
• Ensuring your use of client data complies with all applicable laws, regulations, and professional codes of conduct.

9.2 Client Voice Data

Voice recordings submitted by your clients through the voice clone invitation flow are processed by our third-party voice synthesis provider (Cartesia) to create a digital voice clone. The resulting voice clone is stored under your practitioner account. You are responsible for obtaining your client's informed consent before initiating a voice clone invitation. Clients may request deletion of their voice data at any time through you.

9.3 Health Information Restriction

DeepBliss is not a HIPAA-covered entity and is not designed to store, process, or protect Protected Health Information (PHI) or sensitive health data. You must not enter diagnoses, treatment details, medication information, or any other health-related data into client notes, tags, or any other field within the Service. DeepBliss accepts no liability for health data entered in violation of this restriction.

9.4 Client Data Deletion

You may delete a client record at any time from your practitioner dashboard. Deleting a client permanently removes their personal information and assignment records from our systems. Any associated voice clone AI model is deleted from our voice synthesis provider, and the voice clone is deactivated in our database. Active share links for that client will continue to function until their expiry date but will no longer be linked to a client record.

9.5 Downgrade or Cancellation

If you downgrade from the Practitioner tier or cancel your subscription, your client records become read-only and your access to the practitioner dashboard is revoked. Existing share links continue to function until their expiry date. Your client data is retained for 90 days following downgrade, after which it may be permanently deleted. You may request an export or immediate deletion of client data by contacting us.

10. Intellectual Property

DeepBliss and its content are protected by copyright and other IP laws. You may not reproduce or distribute content without permission.

11. Termination

We may suspend or terminate your access for violations of these Terms or other policies.

12. Disclaimers and Limitation of Liability

The Service is provided "as is" without warranties. DeepBliss is not liable for indirect or consequential damages.

13. Dispute Resolution

Any disputes will be resolved in the courts of Delaware, USA, under Delaware law. You waive class action rights.

14. Changes to Terms

We may modify these Terms at any time. Continued use constitutes acceptance of the updated Terms.

15. Entire Agreement & Severability

These Terms constitute the entire agreement between you and DeepBliss. If any part is deemed unenforceable, the remainder remains in effect.

16. Contact Us

For questions, contact us at legal@deepbliss.com or by mail at:
VIVIDLOOP, LLC (DeepBliss)
1111B S Governors Ave STE 25629
Dover, DE 19904, USA